FAQs - Active IT Services - Affordable Computer Support, Scarborough, North Yorkshire

<body> <div id="container"> <div id="contentcontainer"> <div id="content" style="width: 662px; height: 100%"> <div class="post"> <h2><img border="0" src="images/monitor.jpg" align="left"><span style="letter-spacing: -1pt"><font face="Arial" style="font-size: 17pt">How much do you charge?</font></span></h2> <div class="entry"> <p align="justify"> <font size="2" face="Verdana" color="#666666">For on-site visits we charge £20 for the first hour, after that we charge £5 per 15 minutes, or part thereof.  </font></p> <p align="justify"> <font size="2" face="Verdana" color="#666666">For Remote Support we charge £5 per 15 minutes, or part thereof. </font></p> </div> <h2><font face="Arial">Do you come to us?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">Yes, we come to you at a time that is convenient to you, and complete the job in your business or home. If we need to take your computer away for any extensive work we will provide the collect and return service. Either way, you never need to leave home!</font></div> <h2><font face="Arial">Do you provide remote support?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">Yes, if you are inside or outside our normal coverage area and would like remote support direct to your computer via the Internet, then please visit our <a href="http://activecomputersupport.co.uk/remote.htm">Remote Support</a> page.</font></div> <h2><font face="Arial">Do you work evenings and weekends as I'm at work during the day?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">Yes, to make life easier for you we are able to provide support and on-site service during daytime, evenings and weekends.</font></div> <h2><font face="Arial">What areas do you cover?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">We cover Scarborough area.  We also cover areas outside this area, but a transport charge may apply, depending on your exact location.  If you are outside our normal coverage area and would like remote support direct to your computer via the Internet, then please visit our <a href="http://activecomputersupport.co.uk/remote.htm">Remote Support</a> page.</font></div> <h2><font face="Arial">Do you offer after sales technical support?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">We offer 7 days technical support after we worked on your computer; providing the questions are specific to the work we have completed for you. In normal circumstances this does not cover user training issues. </font> <p><font size="2" face="Verdana" color="#666666">We also send out Email Newsletters to all our customers that sign up to them. These contain information on new software updates and security related issues.</font></p> </div> <h2><font face="Arial">What Software Warranty do you offer?</font></h2> <div class="entry"> <font size="2" face="Verdana" color="#666666">Any warranties given are given by the software vendor, not Active IT Services. All Software installs and repairs are provided without warranty of any kind either expressed or implied by Active IT Services. In no event will Active IT Services be liable to you for any damages including any loss of data, profits or savings, arising out of your use or inability to use the software installed or repaired by Active IT Services.</font><p> </p> </div> </div> </div> <p></p> <div id="sidebar" style="width: 180px; height: 95%"> <div class="about"> <font style="font-size: 9pt"><b> <a href="http://activecomputersupport.co.uk/http://www.runnersweb.co.uk/activeits/contactus.htm">Contact us</a> </b> <font color="#666666">to discuss your enquiry</font></font><p><font style="font-size: 9pt"> <b> <font color="#27609B"> Do you see pop-up advertisements all the time?</font><font color="#666666"><br> <br> </font> </b> <font color="#666666"> This is a common sign that your computer maybe infected with Spyware.<br> <br> </font><b><a target="_self" href="spyware.htm">Click here</a></b> <font color="#666666">for more information.</font></font></p> </div> <ul> <li> <h2> <script type="text/javascript"></script> <script type="text/javascript" src="http://www.assoc-amazon.co.uk/s/ads.js"></script> <script type="text/javascript"></script> <script type="text/javascript" src="http://www.assoc-amazon.co.uk/s/ads.js"></script> <script type="text/javascript"></script> <script type="text/javascript" src="http://www.assoc-amazon.co.uk/s/ads.js"></script> <script type="text/javascript"></script> <script type="text/javascript" src="http://www.assoc-amazon.co.uk/s/ads.js"></script> </h2> </li> </ul> </div> <p></p> </div> <div id="contentb"> Copyright © Active IT Services</div> </div> </body>